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Problem Description, Impact, and Resolution

At 18:08 UTC on November 29th customers in our US region started experiencing higher than normal latencies, at points reaching as high as 5 seconds, for all requests and some requests were failing with 504 or 499 status codes. During this incident, 7.1% of all requests failed. The immediate cause of the incident was a drastic increase in CPU usage on our API’s primary database in the US region because there was an issue with data indexing...