Problem Description, Impact, and Resolution
At 8:30 p.m. CST on February 20, 2025, we observed increased errors in loading Basis Theory Elements in our js.basistheory.com
service. This prevented customers from loading Elements when using the CDN-hosted version.
The issue was caused by an incorrect base URL configuration when building the static version of basis-theory-js
for the js.basistheory.com
CDN version, which was deployed at 4:00 p.m. CST and slowly rolled out to customers ov...