Previous incidents

March 2025
Mar 26, 2025
1 incident

API Currently Having issues

Downtime

Resolved Mar 26 at 02:33pm UTC

This has been resolved. We will follow up with an RCA on this issue within the next 24 hours.

1 previous update

February 2025
Feb 21, 2025
1 incident

JS Elements CDN Intermittent Loading Issues

Degraded

Resolved Feb 21 at 04:00am UTC

Problem Description, Impact, and Resolution

At 8:30 p.m. CST on February 20, 2025, we observed increased errors in loading Basis Theory Elements in our js.basistheory.com service. This prevented customers from loading Elements when using the CDN-hosted version.

The issue was caused by an incorrect base URL configuration when building the static version of basis-theory-js for the js.basistheory.com CDN version, which was deployed at 4:00 p.m. CST and slowly rolled out to customers ov...

1 previous update

January 2025
No incidents reported