Previous incidents

April 2025
No incidents reported
March 2025
Mar 26, 2025
1 incident

API - 503 Service Unavailable

Downtime

Resolved Mar 26 at 09:57pm UTC

Problem Description, Impact, and Resolution

At 14:22 UTC on March 26th, 2025, the API in our primary region across both the US and EU services became unavailable. After a few seconds of unavailability, our services correctly redirected traffic to another region and successfully served traffic until 14:24 UTC, when these services also became unavailable. This resulted in customers receiving a 503 Service Unavailable status code, preventing them from interacting with APIs.

The issue was ...

2 previous updates
February 2025
Feb 21, 2025
1 incident

JS Elements CDN Intermittent Loading Issues

Degraded

Resolved Feb 21 at 04:00am UTC

Problem Description, Impact, and Resolution

At 8:30 p.m. CST on February 20, 2025, we observed increased errors in loading Basis Theory Elements in our js.basistheory.com service. This prevented customers from loading Elements when using the CDN-hosted version.

The issue was caused by an incorrect base URL configuration when building the static version of basis-theory-js for the js.basistheory.com CDN version, which was deployed at 4:00 p.m. CST and slowly rolled out to customers ov...

1 previous update