Previous incidents
High Request Latencies in US
Resolved Dec 01 at 09:39pm UTC
Problem Description, Impact, and Resolution
At 18:08 UTC on November 29th customers in our US region started experiencing higher than normal latencies, at points reaching as high as 5 seconds, for all requests and some requests were failing with 504
or 499
status codes. During this incident, 7.1% of all requests failed. The immediate cause of the incident was a drastic increase in CPU usage on our API’s primary database in the US region because there was an issue with data indexing...
2 previous updates
Reactor Networking
Resolved Nov 17 at 08:00pm UTC
Problem Description, Impact, and Resolution
At 19:18 UTC on Nov 17, 2023 we observed networking issues on the Reactors service in the US region, which resulted in intermittent 404 errors on token retrieves. The issue was caused by an internal and private DNS route update that temporarily broke the traffic route for the bt
instantiated Basis Theory SDK in Reactors. We immediately updated the DNS record to route all traffic to the correct destination and the issue was fully resolved at 2...
United States regional maintenance
Resolved Nov 13 at 01:00am UTC
Basis Theory will be performing a scheduled system upgrade on Monday, November 13, 2023, from 01:00 UTC to 04:00 UTC. (Sunday, November 12th, 2023 from 8:00 PM ET to 11:00 PM ET)
We do not anticipate any outage as a part of this upgrade, although a brief increase in latency and errors may occur for a short number of seconds.