Problem Description, Impact, and Resolution

At 14:22 UTC on March 26th, 2025, the API in our primary region across both the US and EU services became unavailable. After a few seconds of unavailability, our services correctly redirected traffic to another region and successfully served traffic until 14:24 UTC, when these services also became unavailable. This resulted in customers receiving a 503 Service Unavailable status code, preventing them from interacting with APIs.

The issue was ...