Intermittent connection issues
Resolved
Sep 07 at 07:09pm UTC
Our cloud service provider was experiencing intermittent issues at 4:25 PM UTC. We have restored all services at 7:00 PM UTC.
We will follow up with a post-mortem in the next 24 hours on status.basistheory.com.
Affected services
πΊπΈ API
(π Global) Portal
π Elements
Updated
Sep 07 at 06:36pm UTC
Elements connectivity issues have been resolved.
Affected services
πΊπΈ API
(π Global) Portal
π Elements
Updated
Sep 07 at 05:49pm UTC
Fix with Elements connectivity only partially resolved the underlying connectivity issues and are still seeing intermittent regional issues.
Affected services
πΊπΈ API
(π Global) Portal
π Elements
Created
Sep 07 at 04:53pm UTC
Resolved issues with API and Elements, still seeing connectivity issues with the Web Portal and are working with a downstream service provider.
Affected services
πΊπΈ API
(π Global) Portal
π Elements