Intermittent connection issues
Started 7 Sep at 04:53pm UTC, resolved 7 Sep at 07:09pm UTC.
Our cloud service provider was experiencing intermittent issues at 4:25 PM UTC. We have restored all services at 7:00 PM UTC.
We will follow up with a post-mortem in the next 24 hours on status.basistheory.com.
Elements connectivity issues have been resolved.
Fix with Elements connectivity only partially resolved the underlying connectivity issues and are still seeing intermittent regional issues.
Resolved issues with API and Elements, still seeing connectivity issues with the Web Portal and are working with a downstream service provider.