Problem Description, Impact, and Resolution

At 20:05 UTC on October 20, 2022 we observed 500 errors coming from creating Tokens in all regions, which resulted in intermittent issues for some customers to create and detokenize tokens. The issue was caused by a manual configuration change during a deployment for new production infrastructure.

At 20:30 UTC we identified the issue was a manual configuration change and the issue was fully resolved at 20:35 UTC.

Mitigation Steps and Futu...

Problem Description, Impact, and Resolution

At 16:25 UTC on September 7, 2022 we observed intermittent issues in the API and Elements services as well as in the Portal in parts of the US, which resulted in some requests from customer applications being unable to access the service in those regions. The issue was caused by an incident with a provider for our CDN.

We pushed a fix to route around the provider for the API and Elements at 17:22pm UTC and saw that the issue was fully resolve...

Our cloud service provider was experiencing intermittent issues at 4:25 PM UTC. We have restored all services at 7:00 PM UTC.

We will follow up with a post-mortem in the next 24 hours on status.basistheory.com.