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Intermittent connection issues

Oct 20 at 08:34pm UTC
Affected services
🇺🇸 API

Oct 20 at 09:12pm UTC

Problem Description, Impact, and Resolution

At 20:05 UTC on October 20, 2022 we observed 500 errors coming from creating Tokens in all regions, which resulted in intermittent issues for some customers to create and detokenize tokens. The issue was caused by a manual configuration change during a deployment for new production infrastructure.

At 20:30 UTC we identified the issue was a manual configuration change and the issue was fully resolved at 20:35 UTC.

Mitigation Steps and Future Preventative Measures

We have updated our checklist for manual changes to production systems that would prevent this type of configuration error and ensure that a similar issue does not occur in the future.

Oct 20 at 08:34pm UTC

We saw intermittent connection issues that would have impacted creating Tokens. The issue has now been resolved