Previous incidents

Problem Description, Impact, and Resolution

At 6:10 PM UTC on June 8, 2022 we were alerted that requests to all services began failing, which resulted in requests not resolving to the Basis Theory hostnames resulting in a DNS Resolution error for all connections to Basis Theory services. A global DNS outage at our service provider caused the incident. While the incident was ongoing, we were unable to route traffic around the affected service and the provider resolved the incident before we...

Our cloud service provider experienced a global DNS outage at 6:10 PM UTC. Services were restored in North America at 6:56 PM UTC and globally at 7:01 PM UTC.
• Basis Theory API
• Basis Theory Portal
• Basis Theory Elements

We will follow up with a post-mortem in the next 24 hours on status.basistheory.com.

At 6:39 PM UTC, Basis Theory’s cloud service provider has experienced a global outage, rendering the following services unresponsive and unavailable to customers.
• Basis Theory API
• Basis Theory Portal
• Basis Theory Elements

Basis Theory will post updates on status.basistheory.com every 15-minutes.