Previous incidents

August 2022
No incidents reported
July 2022
No incidents reported
June 2022
Jun 09, 2022
1 incident

8 June 2022 - RCA

Resolved Jun 09 at 07:03pm UTC

Problem Description, Impact, and Resolution

At 6:10 PM UTC on June 8, 2022 we were alerted that requests to all services began failing, which resulted in requests not resolving to the Basis Theory hostnames resulting in a DNS Resolution error for all connections to Basis Theory services. A global DNS outage at our service provider caused the incident. While the incident was ongoing, we were unable to route traffic around the affected service and the provider resolved the incident before we...

Jun 08, 2022
2 incidents

Issue resolved

Resolved Jun 08 at 07:30pm UTC

Our cloud service provider experienced a global DNS outage at 6:10 PM UTC. Services were restored in North America at 6:56 PM UTC and globally at 7:01 PM UTC.
• Basis Theory API
• Basis Theory Portal
• Basis Theory Elements

We will follow up with a post-mortem in the next 24 hours on

Vendor unavailability

Resolved Jun 08 at 06:40pm UTC

At 6:39 PM UTC, Basis Theory’s cloud service provider has experienced a global outage, rendering the following services unresponsive and unavailable to customers.
• Basis Theory API
• Basis Theory Portal
• Basis Theory Elements

Basis Theory will post updates on every 15-minutes.