Previous incidents

November 2022
No incidents reported
October 2022
Oct 29, 2022
1 incident

Database maintenance

Maintenance

Resolved Oct 29 at 01:00pm UTC

Basis Theory will be performing a scheduled system upgrade on Saturday, October 29, 2022 from 1300 UTC to 1600 UTC.

We do not anticipate any outage or service interruption as a part of this upgrade.

Oct 20, 2022
1 incident

Intermittent connection issues

Resolved Oct 20 at 09:12pm UTC

Problem Description, Impact, and Resolution

At 20:05 UTC on October 20, 2022 we observed 500 errors coming from creating Tokens in all regions, which resulted in intermittent issues for some customers to create and detokenize tokens. The issue was caused by a manual configuration change during a deployment for new production infrastructure.

At 20:30 UTC we identified the issue was a manual configuration change and the issue was fully resolved at 20:35 UTC.

Mitigation Steps and Futu...

1 previous update

September 2022
Sep 07, 2022
2 incidents

7 Sept 2022 - RCA

Resolved Sep 07 at 07:24pm UTC

Problem Description, Impact, and Resolution

At 16:25 UTC on September 7, 2022 we observed intermittent issues in the API and Elements services as well as in the Portal in parts of the US, which resulted in some requests from customer applications being unable to access the service in those regions. The issue was caused by an incident with a provider for our CDN.

We pushed a fix to route around the provider for the API and Elements at 17:22pm UTC and saw that the issue was fully resolve...

Intermittent connection issues

Degraded

Resolved Sep 07 at 07:09pm UTC

Our cloud service provider was experiencing intermittent issues at 4:25 PM UTC. We have restored all services at 7:00 PM UTC.

We will follow up with a post-mortem in the next 24 hours on status.basistheory.com.

3 previous updates