Previous incidents
7 Sept 2022 - RCA
Resolved Sep 07 at 07:24pm UTC
Problem Description, Impact, and Resolution
At 16:25 UTC on September 7, 2022 we observed intermittent issues in the API and Elements services as well as in the Portal in parts of the US, which resulted in some requests from customer applications being unable to access the service in those regions. The issue was caused by an incident with a provider for our CDN.
We pushed a fix to route around the provider for the API and Elements at 17:22pm UTC and saw that the issue was fully resolve...
Intermittent connection issues
Resolved Sep 07 at 07:09pm UTC
Our cloud service provider was experiencing intermittent issues at 4:25 PM UTC. We have restored all services at 7:00 PM UTC.
We will follow up with a post-mortem in the next 24 hours on status.basistheory.com.
3 previous updates