Basis Theory will be performing a scheduled system upgrade on Saturday, October 29, 2022 from 1300 UTC to 1600 UTC.

We do not anticipate any outage or service interruption as a part of this upgrade.

Problem Description, Impact, and Resolution

At 20:05 UTC on October 20, 2022 we observed 500 errors coming from creating Tokens in all regions, which resulted in intermittent issues for some customers to create and detokenize tokens. The issue was caused by a manual configuration change during a deployment for new production infrastructure.

At 20:30 UTC we identified the issue was a manual configuration change and the issue was fully resolved at 20:35 UTC.

Mitigation Steps and Futu...